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TuckHaus Operations
The TuckHaus Method

Five phases. Every time.

Every engagement follows the same operating model. Predictable, repeatable, and built to scale.

Phase 0110–20% of project hours

Learn

Discovery, stakeholder interviews, current-state audit, roadmap. Before we touch anything, we figure out how your team works and what's broken.

What Happens
  • Cross-Functional Interviews
    Legal, sales, procurement, finance — anyone in the contract path
  • Workflow & Tooling Audit
    Current state, fully mapped
  • Roadmap
    Prioritized work plan with effort and impact
Phase 0240–50% of project hours

Build

Where the bulk of the work happens. Configuration, playbooks, templates, prompts, docs, workflows — everything gets built against the roadmap from Learn.

What Happens
  • Hands-On Configuration
    CLM platforms, AI tools, integrations
  • Playbook & Template Authoring
    Your positions, codified
  • Documentation
    Runbooks your team will reference
Phase 0315–20% of project hours

UAT

Structured user-acceptance testing with real stakeholders running real workflows. Issues get tracked, triaged, and resolved before launch.

What Happens
  • Structured Testing
    Test scripts, real users, real contracts
  • Issue Triage & Resolution
    Bugs squashed, friction removed
  • Pre-Launch Sign-Off
    Stakeholder go/no-go
Phase 0410–15% of project hours

Launch

Training, rollout, communications, admin handoff. Launch is a phase, not a day: training, phased rollout, and admin handoff.

What Happens
  • Org-Wide Training
    Live sessions + recorded runbooks
  • Phased Rollout
    Pilot teams first, then expand
  • Admin Handoff
    Your team owns it after this
Phase 0510–15% of project hours

Improve

What the audit data says vs. what you hoped. Adoption review, reporting, feedback synthesis, next-phase backlog.

What Happens
  • Adoption Analytics
    Who's using it, who isn't, why
  • Feedback Synthesis
    Patterns, surprises, blockers
  • Backlog
    Next-phase work, prioritized
Why This Works

Why the same five phases every time.

Repeatable

Every engagement uses the same model. New team members ramp fast. Quality stays consistent.

Predictable

You know what phase you're in, what's coming next, and how to measure progress. No surprise scope changes.

Less Wasted Time

We're running the same playbook we've run before, so setup time is short and the work starts fast.

Every engagement starts with a 30-minute scoping call. No pitch decks, no pressure.